Orders are processed and shipped within 14 business days after the order is received.
Most orders may ship sooner. If we are unable to ship within this timeframe, we will contact you with an updated estimate. You may choose to wait or cancel the unshipped order for a refund.
Domestic Shipping
We offer shipping within the United States.
Orders over $100 USD qualify for free standard domestic shipping.
For orders under $100, shipping costs are calculated at checkout based on destination, order size, and available shipping methods.
International Shipping
We offer international shipping to select countries where permitted.
International orders over $200 USD qualify for free standard international shipping, where available.
For international orders under $200, shipping costs are calculated at checkout.
Customers are responsible for any customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges required by the destination country. These fees are not included in the product price or shipping cost unless clearly stated at checkout.
International delivery may be delayed by customs, local postal services, weather, holidays, or other circumstances outside our control.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if available.
Please allow time for the carrier to update tracking after the package is accepted.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect, incomplete, or undeliverable address, we may reship it at the customer’s expense. Shipping fees are non-refundable once the package has shipped.
If you notice an address mistake, contact us as soon as possible. We cannot guarantee changes after the order enters fulfillment.
Lost, Delayed, or Stolen Packages
Once a package is handed to the carrier, delivery timing is controlled by the carrier.
If a package appears delayed or lost, contact us and we will help with the carrier investigation where possible.
ForestWell Tea is not responsible for packages marked as delivered by the carrier but reported missing or stolen. Please ship to a secure address.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with your order number and clear photos of the package and product.
If the issue is due to shipping damage or our error, we will cover the approved replacement, refund, or return shipping where applicable.
Return Shipping
For approved returns of unopened and unused products, customers are responsible for return shipping unless the return is due to our error or the product arrived damaged, incorrect, or incomplete.
Opened tea products cannot be returned for food safety and quality-control reasons. Please see our Return & Refund Policy for details.
Pre-Orders and Limited Releases
Some teas may be offered as pre-orders or limited releases. If a product has a special shipping timeline, the estimated shipping date will be stated on the product page.
If an order includes both in-stock and pre-order items, we may ship the order together once all items are available unless otherwise arranged.